Refund & Cancellation Policy
Last updated: August 28, 2026
1. Broadband & Subscription Services
Customers may cancel their broadband connection request prior to physical fiber drop and ONT hardware installation for a full refund of any advance subscription fee. Once the fiber link has been laid, tested, and handed over, monthly plan subscriptions are non-refundable for the active billing period.
2. Hardware & Equipment
Hardware supplied by Shakya Infotech Solutions carries manufacturer warranty. Defective equipment reported within 7 days of installation will be replaced or serviced promptly under warranty terms.
3. Web Development & IT Consultancy
Custom software engineering and IT projects follow milestone-based payment schedules. In the event of project termination, billing is prorated to the hours and milestones completed up to the cancellation date.
4. Requesting a Refund
To submit a refund or cancellation request, please email billing@shakyainfotech.in with your Customer ID and invoice copy. Approved refunds are processed via original payment mode within 5 to 7 business days.