IT Support & Maintenance
Proactive managed IT services, helpdesk support, remote troubleshooting, on-site engineer visits, and AMCs.
With years of specialized experience in small and mid-size business IT networks, Shakya Infotech Solutions takes the hassle out of technology. We become your outsourced IT department, providing proactive 24/7 monitoring, quick fix times, and transparent advice without confusing jargon.
Key Capabilities & Deliverables
Telephone & Instant Remote Access IT Support
Scheduled On-Site Preventive Maintenance Visits
Comprehensive Annual Maintenance Contracts (AMC)
OS & Software Patch Management and Antivirus Audits
Printer, Scanner, and Peripheral Fleet Management
Dedicated Helpdesk with Guaranteed Response Times
Business Benefits
- Focus on growing your business while we handle IT glitches
- Prevent major downtime through early proactive issue detection
- Cost-effective alternative to maintaining in-house full-time staff
- Transparent reporting and predictable annual IT budget
Our Delivery Methodology
1. Onboarding Audit
Full inventory mapping and system health assessment.
2. Helpdesk Setup
Providing your staff with instant ticket submission and hotline access.
3. Proactive Monitoring
Automated system health checks, disk space alerts, and antivirus checks.
4. Regular AMC Reviews
Monthly on-site servicing, hardware dusting, and executive reports.
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Frequently Asked Questions
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